Refund Policy

Refund Policy

We have a 7-day return policy for products purchased through our website and 7 Days for purchases In-Store.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@umojashoe.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customercare@umojashoe.com or call us at 0114980913.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns
Returns are accepted for size change only within 7 days of purchase. No refunds.

No Returns on Sales

Returns and Refunds do not apply to Sale Offers and Black Friday